ABA Teleconference: What Do Mediation Clients Want?

What Do Our Mediation Clients Want?
 
OCTOBER 11, 2011
 12:00 PM - 1:15 PM Eastern Time
 
As mediators we often have plenty of advice for our clients. We are eager to tell them how to prepare a mediation submission, how they should select their mediator or what techniques they might use to break impasse. This is an opportunity for mediators to learn what our clients would like to tell us. What do they look for in a mediator? How would they like us to prepare for the mediation? What are the most common mistakes mediators make? Learn about what current research shows us clients really want. Listen to experienced clients. What should we be doing to provide the best possible service to our clients? Join us and gain valuable insight to client needs.
 
Moderator:
Joan Stearns Johnsen, Visiting Clinical Professor, Albany Law School, Albany, NY
                      
Speakers:
Phillip Armstrong,
Former Senior Counsel-ADR & Litigation, Georgia–Pacific LLP Atlanta, GA
Suzanne Mann Duvall, Burdin Mediations, Dallas, TX
Deborah Masucci, Vice President, Office of Dispute Resolution, Chartis Insurance, New York, NY
                 
Price:
$55 – ABA Section of Dispute Resolution members
$95 – ABA members
$115 – General/Non-members
                             
Registration: Register online or fill out and return the Registration form
Registration Deadline – October 10, 2011
 
CLE Information: The ABA will seek 1.25 hours of CLE credit in 60-minute-hour states and 1.5 hours of CLE credit in 50-minute-hour states in states accrediting ABA live webinars and teleconferences.*
 
NY-licensed attorneys: This non-transitional CLE program has been approved for experienced NY-licensed attorneys in accordance with the requirements of the New York State CLE Board for 1.5 for 75-minute program New York CLE credits.
 
*States currently not accrediting ABA live webinars and teleconferences: IN, KS, NE, NJ, OH, PA.

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